Your information. Your choices.

KUVER is the trading name of Kuver Mobility Ltd, company number 12238987, of Basepoint, Metcalf Way, Crawley, RH11 7XX. This entity is the controller responsible for the personal information described in this policy.

This policy covers passengers and people who book through kuver.co.uk, the KUVER passenger app, telephone or our other booking channels, and people who contact us about these services.

Privacy enquiries: contact@kuver.co.uk Telephone: 01293 699909 Postal address: Basepoint, Metcalf Way, Crawley, RH11 7XX the relevant details

Depending on your interaction with us, we process:

• Account and contact details: your name, email address, telephone number, authentication information and account preferences.
• Booking details: pickup and destination addresses, stops, journey dates and times, passenger numbers, luggage, vehicle requests and flight information you provide.
• Journey information: booking status, assigned driver and vehicle, pickup and completion times, route and journey records.
• Location information: pickup and destination locations and, where you enable the relevant permissions, device location used for booking and journey features.
• Payment information: billing details, payment status, transaction references, refunds and the relevant details. Card-entry information is handled by Worldpay and Elavon; the relevant details.
• Technical and security information: IP address, device/browser information, app version, timestamps, sign-in events, error reports and relevant fraud-prevention records.
• Communications: enquiries, complaints and communications with support or about a booking.
• Preferences and permissions: marketing choices, cookie settings and relevant device permissions.

For assistance requests, please provide only information needed to arrange your journey. Where a request reveals health or disability information, we explain the applicable lawful basis and additional condition before collecting it: the relevant details.

We receive information from you, the person making a booking for you, drivers carrying out journeys, payment providers, our service providers and the use of our website/app. Where someone books for another passenger, they should provide that passenger with this policy and supply only necessary information.

We use information for the following purposes and lawful bases:

• Account administration, quotes, accepted bookings, journey coordination, payment administration and related service messages: steps you request before a contract and performance of the contract with you.
• Operational support, service reliability, proportionate security monitoring, fraud prevention and resolving disputes: legitimate interests in operating a reliable service and protecting customers and our business. We consider the impact on your rights before relying on these interests.
• Tax, accounting, licensing and other legally required records or disclosures: compliance with applicable legal obligations.
• Optional marketing and consent-based tracking: consent where required. If we rely on a lawful existing-customer marketing exception, we explain that arrangement and provide the required opt-out.
• Necessary processing concerning another passenger who is not our contracting customer: the relevant details.

If information is required to arrange or perform a booking, we explain this when asking for it. Without necessary journey or contact details, we may be unable to confirm or carry out your journey. Optional marketing preferences do not affect your ability to book.

Device permissions let you control access to location information. You can change permissions through your device settings. Where supported, you can enter your pickup address manually.

Changing permissions can affect location-dependent features. Device permission alone does not replace the need for an appropriate lawful basis and clear privacy information.

We disclose information only as needed for the relevant purpose, including to:

• The driver and, where applicable, the licensed operator carrying out your journey, to coordinate and fulfil your booking.
• Payment providers, banks and relevant fraud-prevention services to process payments, refunds and payment disputes.
• Hosting, technical support, maps, messaging and other contracted service providers that help operate the service.
• Professional advisers and insurers where necessary for advice, insurance or claims.
• Licensing bodies, regulators, courts and law-enforcement agencies where required by law or where another lawful, necessary and proportionate basis applies.

Where a restricted international transfer takes place, we use an applicable lawful transfer mechanism, such as UK adequacy regulations or appropriate contractual safeguards, and complete the required assessment. Contact us for information about the safeguards relevant to your data.

We retain information for the stated purpose and delete or anonymise it when it is no longer needed, subject to legal record-keeping and justified dispute or claim requirements.

Our retention periods are:

• Account information: the relevant details.
• Booking and journey records: the relevant details.
• Payment/accounting records: the relevant details.
• Support and complaint records: the relevant details.
• Security and sign-in logs: the relevant details.
• Precise device-location records: the relevant details.
• Marketing preferences and suppression records: the relevant details.
• Backups: the relevant details.

Closing an account does not necessarily delete records we must lawfully retain. We explain any relevant retention when handling your request.

We apply appropriate technical and organisational measures to protect personal information. the relevant details No online system can guarantee absolute security. Keep your account credentials confidential and contact us promptly about unfamiliar activity.

Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information, and object to processing based on legitimate interests. You can object to direct marketing at any time and withdraw consent without affecting the lawfulness of earlier processing.

You may also have rights concerning significant decisions made solely by automated means. the relevant details

Send requests to contact@kuver.co.uk. We may need proportionate information to verify your identity. We respond within the applicable statutory timeframe and explain any lawful exception or extension.

You can complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/. You do not have to contact us first, although we welcome the opportunity to resolve concerns.

You can unsubscribe from marketing using the opt-out in the message or by contacting us. We may still send necessary booking, payment and account-security messages.

Our Cookie Policy explains cookies and similar technologies, including how to manage optional tracking. the relevant details

Customer accounts are intended for adults aged 18 or over the relevant details. Adults may book permitted journeys for children under our booking and safeguarding arrangements. We may process information necessary for those journeys; we do not assume that no children's information is collected simply because accounts are adult-only.

We update this policy when our services or processing arrangements change. The latest version shows its effective date. We provide additional notice of material changes where appropriate or required by law.