Your Privacy Matters

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Kuver is committed to keeping your personal information safe, clear, and under your control. This policy explains what we collect, why we collect it, and the choices you have when using our website and passenger app.

Last updated: 2026

Secure by Design

Encryption, access controls, and trusted infrastructure protect your data.

You're in Control

Update your details, manage permissions, and opt out of marketing.

Location with Purpose

Location is used only when booking and during active rides.

No Data Selling

We never sell your personal information to third parties.

01

Information We Collect

When you use our app or website, we may collect the following data:

Personal Information

  • Name
  • Phone number
  • Email address
  • Profile picture (optional)

Location Data

  • Real-time location during booking and rides
  • Pickup and drop-off addresses

Payment Information

  • Billing details (if using card or wallet)
  • Transaction history

Usage Data

  • App activity
  • Ride history
  • Device type and operating system
02

How We Use Your Information

We use your information to:

  • Book and manage your rides
  • Connect you with nearby drivers
  • Send you ride updates and notifications
  • Improve app performance and user experience
  • Provide customer support
  • Comply with legal obligations
03

Data Sharing

We may share your data with:

  • Drivers: For pickup and drop-off coordination
  • Payment processors: For secure transactions
  • Authorities: Only when legally required (e.g. fraud investigation, law enforcement)

We do not sell your personal information to third parties.

04

Your Choices

  • You can access and update your personal information in the app.
  • You may opt out of promotional messages at any time.
  • You can disable location access via your device settings (may limit app functionality).
05

Data Security

We use secure servers, encryption, and strict access controls to protect your data. However, no method of transmission over the internet is 100% secure.

06

Data Retention

We retain your information as long as your account is active or as needed to comply with our legal and operational obligations.

07

Children's Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from children.

08

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be notified within the app or via email.

09

Usage of Information

To deliver accurate, secure, and seamless ride experiences, Kuver uses trusted third-party services, also known as data providers, including:

  • Maps and Location Services (Google Maps)
  • Payment Gateways (for secure transactions)
  • SMS & Notification Services (for real-time updates)
  • Analytics Services (to improve app performance)

These providers may collect limited technical or usage data as required for their services. We only work with vendors who comply with privacy and data protection laws.

Your personal data is never sold or shared without your consent.

10

Security of User Data

To help you book rides quickly and accurately, Kuver collects and uses your real-time location when the app is in use.

Why We Collect Location

  • To show your current position on the map
  • To suggest nearby pickup points
  • To match you with drivers close to you
  • To provide accurate fare estimates and ETAs
  • To improve route tracking during rides

Your Privacy Matters

  • Your location is only shared with drivers during an active ride
  • We do not track your location when the app is closed or not in use
  • We do not sell your location data to anyone

How It Works

  • You must enable location permissions for full app functionality
  • You can also enter your pickup point manually if you choose not to share location

By using the passenger app, you consent to sharing your location while booking and during your ride to ensure a smooth and safe experience.

Questions about your privacy?

If you have any questions about this policy or how we handle your data, contact us at contact@kuver.co.uk.

Contact Kuver
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