KUVER / HELP & INFORMATION
Kuver booking questions answered
Answers to common questions about Kuver bookings, Gatwick pickups, luggage, fares and changes. If you need help with an existing booking, include your reference when you contact us.
Do I need the Kuver app?
No. Use the website or call 01293 699909. The app is optional — the website and phone both work independently of it.
How much is a taxi from Crawley to Gatwick?
The price depends on your pickup address, terminal, date, time, passengers, luggage and any stops. Request a quote for the actual journey rather than relying on a general estimate.
Are airport charges, waiting and parking included?
Check the inclusions shown with your quote before confirming. Ask Kuver if airport access, parking, waiting or any requested meet-and-greet service is unclear.
Where will I meet the driver?
Follow the collection instructions confirmed in your booking for that airport and terminal. Do not rely on a generic meeting point copied across all airports or booking types.
What happens if my flight is delayed?
Contact Kuver with your booking reference and updated flight information. Waiting, changes and charges follow the confirmed booking terms; we do not offer unlimited free waiting.
What vehicle is suitable for passengers and luggage?
Tell us both the passenger count and the number and size of bags. Large suitcases, pushchairs and other equipment may require a different vehicle. Check the fleet guidance or ask us to confirm suitability.
Can I book a return journey?
Yes. Include the return details before confirming so availability and price can be checked for both legs. Changes after confirmation may affect the arrangements.
Can I change or cancel a booking?
Contact Kuver with your booking reference or use the booking-management option shown on your confirmation. Check the cancellation deadline, charges and refund conditions in the booking terms.
Can I book Heathrow, Luton or Stansted from Crawley?
Yes. Gatwick is our core airport route from Crawley. Heathrow, Luton and Stansted enquiries are checked individually for route, timing and vehicle availability.
Which Crawley neighbourhoods do you cover?
Kuver covers Crawley neighbourhoods including Three Bridges, Maidenbower, Ifield, Broadfield and Tilgate, plus selected surrounding areas such as Horley, subject to availability for your exact route and time.
Is Kuver based in Crawley?
Yes. Local journeys and Gatwick transfers are our core service. Heathrow, Luton and Stansted enquiries are checked individually.
Do you have your own app?
Yes. Available for iPhone and Android. You can also book through the website or by phone — the app is an option, not a requirement.
What makes Kuver different?
Our own booking system, our own app, and a team that answers the phone. We focus on getting the details right before the journey, not fixing problems on the day.
What if I have extra stops?
Tell us before the quote is agreed. Extra stops affect journey time and price so they need to be included from the start.
Do you cover early morning airport transfers?
Send the exact date and time and we'll check availability. A submitted request is not confirmed until Kuver issues a booking reference.
Which airports do you serve from Crawley?
Gatwick directly. Heathrow, Luton and Stansted enquiries are checked individually for each trip.
Which airports do you cover?
Gatwick directly from Crawley. Heathrow, Luton and Stansted enquiries checked individually — send your details and we'll confirm availability.
Do I need the app to book?
No. Book through the website or call 01293 699909. The app is there if you want it, not a requirement.
Can I book both directions at once?
Yes. Send return details with the outward booking and we confirm both together.
