Kuver is committed to providing exceptional taxi and private hire services across the UK. We maintain high standards of service delivery through our network of professional drivers and modern vehicle fleet. Our performance metrics include timely pickups, courteous service, clean vehicles, and competitive pricing. We continuously monitor and improve our service quality through customer feedback and driver training programs.
All our drivers are fully licensed and insured, with vehicles regularly inspected to ensure safety and reliability. We provide 24/7 customer support and real-time tracking for all bookings. Our commitment to excellence includes maintaining a minimum 4.5-star rating across all service platforms.
Kuver uses cookies and similar technologies to enhance your experience on our website and mobile application. We collect essential data including your location, booking preferences, and journey history to provide personalized taxi services. This information helps us improve route planning, estimate accurate fares, and offer better customer service.
We respect your privacy and comply with GDPR regulations. You can manage your cookie preferences through your browser settings or our privacy controls. Essential cookies are required for booking functionality, while optional cookies help us personalize your experience and improve our services.
Kuver accepts multiple payment methods including credit/debit cards, contactless payments, and digital wallets. All payments are processed securely through PCI-compliant systems. Fare estimates are provided before booking, but final charges may vary based on actual distance, time, and any additional services requested.
Our pricing includes base fare, distance charges, time charges for waiting/traffic delays, and applicable tolls or fees. Surge pricing may apply during peak hours or high-demand periods. Payment is automatically charged upon completion of your journey unless alternative arrangements are made.
Corporate accounts and regular customers may be eligible for credit terms and monthly billing arrangements. All transactions are encrypted and processed in compliance with financial regulations.
Kuver understands that plans can change. You may cancel your booking free of charge up to 5 minutes after booking confirmation. Cancellations made after this period may incur a cancellation fee as outlined below. No-show charges apply if you fail to appear at the designated pickup location within 5 minutes of the driver's arrival.
Cancellation Fees:
• Free cancellation within 5 minutes of booking
• £5 cancellation fee for cancellations after 5 minutes
• £10 no-show fee for missed pickups
• Full fare applies for cancellations after driver arrival
Refunds for eligible cancellations are processed within 3-5 business days to your original payment method. Refunds for service issues or complaints are handled on a case-by-case basis through our customer service team.
When using Kuver's taxi services, customers agree to the following terms and conditions:
Failure to comply with these responsibilities may result in service suspension or termination of your account with Kuver.
Kuver provides taxi and private hire services through licensed drivers and vehicles. While we strive to ensure the highest standards of service, we cannot guarantee uninterrupted service availability or specific arrival times due to factors beyond our control such as traffic conditions, weather, or road closures.
Limitation of Liability:
Kuver's liability is limited to the fare paid for the specific journey. We are not
liable for indirect damages, loss of time, or consequential losses. Passengers are
responsible for their personal belongings during the journey.
Force Majeure:
Kuver reserves the right to modify or suspend services during emergencies, severe
weather conditions, or other circumstances beyond our reasonable control. In such
cases, we will make reasonable efforts to accommodate existing bookings where possible.
These terms are governed by UK law and any disputes will be subject to the jurisdiction of UK courts. Kuver reserves the right to update these terms at any time, with changes taking effect upon publication on our website.